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Error Codes

If the problem is not solved by the methods described below, please ask at the Mudfish Forum (https://forums.mudfish.net).

MUDEXP_00021​

Failed to authenticate: (status <status> LastError <error_code>)

This error can be caused by authentication failure with the mudfish authentication server. <status> and <error_code> point to the error code returned by the authentication server.

  • 557

    This error means that the error is triggered by unexpected reason. At least this means that it's not caused by the wrong ID/PWD or token.

MUDEXP_00247​

Failed to do the auto-login (reason <reason_code>)

This error can be caused by authentication failure with the mudfish authentication server. Depending on <reason_code>, its reason could be different. The reason for each <reason_code> is as follows:

  • 4

    This number indicates that your ID/PWD isn't correct or found. Please try to sign out and sign in again. To sign up, you can find a menu at the app configuration.

  • 5

    This number indicates that the authentication using the same ID was repeated several times within a short period of time so your connection was blacklisted by the authentication daemon.

    When this error occurs, please stop using the mudfish for a while and try connecting again after about 5 minutes.