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Refund Policy

This section describes the refund policy at Mudfish Networks. We accepts any refund requests only if:

  • The transaction is completed within last 1 week.

  • Or the refund request for the balance if your payment date is passed over 1 week.

    • If your payment (transaction unit) is over KRW 10,000 (around $8.28 USD) and you used more than 60%.

      If you used less than 60%, you can ask the balance refund against to 40% of your payment.

    • If your payment (transaction unit) is less than KRW 10,000 (around $8.28 USD) and you used more than 80%.

      If you used less than 80%, you can ask the balance refund against to 20% of your payment.

    To ask the balance refund, you should create the Paypal invoice and send it to [email protected] email. For details about how to create Paypal invoice, please check the following link:

How to request​

Please mark the refund request at 'Credit -> Payment History' menu or leave your refund request at Mudfish Forums.

Refund Processing​

All transactions are refunded by PG (Payment Gateway) company so for most of cases you'll get the email notification when the refund is completed.

Apple In-App Refund​

If you bought a mudfish credits via iPhone/iPad In-App purcharse or encountered a problem, please contact to Apple to ask the refund because they don't provide a refund feature for app sellers.

For details, please check https://support.apple.com/en-us/HT204084 link

Bitcoin Refund​

If you paid with bitcoin, we're not accepting the refund request to bitcoin address. Please create Paypal invoice and send it to [email protected] email address. For details about how to create Paypal invoice, please check the following link:

Frequently Asked Questions (FAQ)​

Why can't I get a refund if I paid more than 7 days ago?​

In this case, the balance refund will be processed. Please refer to the balance refund details in the above section.

Do my remaining credits disappear over time?​

No. Mudfish credits have no expiration date, so they don't disappear.

I paid with my phone. Can you refund me to my bank account?​

No. The Mudfish refund policy is basically to cancel the transaction through the PG (Payment Gateway) company. For example, we don't process any combination of different payment and refund methods.