Skip to main content

Compensation Policy

This document describes Mudfish Networks' customer compensation policies as of 2015. See the conditions for each policy below.

Service outages​

When the policy applies​

  • A failure of the Mudfish master server prevents users from logging in and using any Mudfish service.

When the policy does not apply​

  • A Mudfish node is temporarily unavailable.
  • A Mudfish node is shut down because of a policy of Mudfish Networks or its hosting provider.

Compensation details​

Pay-Per-Traffic users​

No compensation is provided for outages. With Pay-Per-Traffic, credits are deducted only when you use a Mudfish node. An outage temporarily prevents you from using the service but does not cause a loss of credits.

Subscription users​

For every item purchased under the Subscription plan, time equal to 1.5 times the outage duration is added to the item's remaining time.

Program bug reports​

If a reported issue is confirmed to be a bug in the Mudfish program, we award credits equal to the minimum credit purchase amount stated in this policy: KRW 2,990.

Website and dashboard error reports​

If a reported issue is confirmed to be an error, excluding spelling mistakes, we award credits equal to the minimum credit purchase amount stated in this policy: KRW 2,990.